Business Process Outsourcing
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BPO- BUSINESS PROCESS OUTSOURCING
OCTAQ’s BPO provides scalable business process services to help enterprises enhance business performance and maximize profits.
Our comprehensive services portfolio offers system solutions across business functions such as Tax & Audit, Human Resource management, Healthcare, Government and Enterprise.
We also provide customized BPO services to cater to sectors like HR, Retail, Education, Utilities (electronic document management, and more.
OUR CORE COMPETENCIES
At OCTAQ, business transaction processing, email support, voice and chat support are provided by highly experienced BPO agents, with expertise to communicate solutions and resolve customer issues through call, email, message or chat.
We also offer cost-effective and efficient non-voice processes and services to address specific requirements.
These include Data Processing, Shared Services, Software as a Service, Taxation & Auditing solutions for EDMS and all kinds of voice/call centre solutions.
We also provide customized services for government organizations, to simplify processes through automated solutions.
OUR KEY OFFERINGS- Data Processing Services -Record Management, Time Attendance Consulting Shared Services

DATA PROCESSING SERVICES

OCTAQ delivers best-in-class data processing solutions to enhance business performance and maximize profits.
Our data processing services organize, streamline and utilize data effectively while helping enterprises reduce operating and management costs.
In today's tech savvy world, there is a multitude of users who use multiple devices and conduct transactions which throw up massive amount of data.
This data, in a variety of formats are both structured and unstructured from both online and offline sources.
The OCTAQ Data Processing services organize, streamline and effectively utilize data, helping enterprises to significantly reduce operating and management costs, enabling better investment of time and resources in the core areas of the business.
We provide data entry, data conversion, forms and cheque processing, data formatting & cleansing as well as document auditing services.

RECORD MANAGEMENT

From digitizing, centralizing and organizing records, to strategies for storing, processing and archiving, our Records Management (EDMS) services provide comprehensive storage, retrieval and logistics management solutions.
Easy access and accurate retrieval of records is handled by our Records Management.

SHARED SERVICES

OCTAQ intelligent shared service centres can excellently simplify your workforce and create process efficiency in large operations. Our HR & Pay and Time Attendance Solutions fall within this service offered to large or medium sized corporates.
Amidst the increasing pressure to balance growth and costs, outsourcing of financial processes through shared services is not just about cutting costs and achieving standardization, it’s also about improving process efficiencies and providing actionable insights for the business.
By centralizing all IT resources, we can significantly cut costs improve services to multiple service areas within the organization.
We create and customize a suite which will enable the end to end process management. We create more value for both your internal and external customers while reducing cost.
Our Shared Services platform will improve service delivery to all operating process units by improved efficiency of the entire business by digitizing manual processes, maximizing the productivity of personnel, and better integrating legacy technology systems.
It provides transparency to all running business processes, by monitoring everything going on. The solutions offered include Accounts Payable, Accounts Receivable, Staff attendance, Leave, Vendor Processing, Employee Claim, and Processing.