We have built our software to be easy and intuitive to use. We firmly believe that whilst it’s our software, it’s your business; no one will be able to react to small day-to-day queries faster, or more effectively than you. To ensure you can react quickly and continually improve we train a System Administrator within your organisation who owns the OCTAQ system. They are the ‘go to’ person within your company and the first line of support for the rest of your users.
They can combine a thorough knowledge of OCTAQ with your specific business needs to ensure you get the most out of the solution, quickly and cost efficiently. A System Administrator harnesses their knowledge and trains colleagues, collecting feedback to ensure OCTAQ continually delivers what the business needs.
This is all supported by the OCTAQ support team who liaise directly with the System Administrator to focus attention on further optimising your solution and working both strategically and tactically to develop the software as your needs grow and evolve.